Frequently Asked Questions
Can’t find an answer to your question? Contact us at clientservices@myipo.com.
The Basics
Who is My IPO?
My IPO is the online offering platform division of AOS, Inc. which does business as TradingBlock and My IPO.  AOS, Inc. is a registered Broker/Dealer and member  FINRA/SIPC. All securities are only offered by AOS, Inc. dba TradingBlock and My IPO. You can check the background of our firm on  FINRA's BrokerCheck. Our mission is to level the playing field by giving all investors access to some of the most exciting IPOs and other Offerings.
How do I contact My IPO?
If you have any questions please email us at clientservices@myipo.com or give us a call at the telephone number below. We're available to help from 7:30am-4pm MST, Monday through Friday.

Our mailing address is:
My IPO
488 East Winchester Street, Suite 200
Salt Lake City, UT 84107
Toll Free: (844) 226-0640 www.myipo.com
How do I sign-up for a My IPO account?
Signing up for a My IPO account is easy. Simply travel to the Sign Up page and follow the instructions on your screen. Once your account is created you can begin to browse available Offers and be one of the first to invest in available IPOs and other Offerings.
Is there a cost to use My IPO?
My IPO sign up is free and there are no associated membership fees to maintain a non-retirement account. For all retirement accounts, we pass on an annual custodial fee of $45.00. You are not charged any fees when you invest in a My IPO offer. For publicly traded securities, should you buy shares in the open market (outside of an offering) or sell shares in the future, we charge a $10 commission if you enter a trade online, or 1% of trade value plus $10 commission if you call our Trade Desk to enter trade on your behalf. We also pass along certain regulatory fees, such as SEC and TAF fees. To view other fees, please review the My IPO Fee Schedule.

IMPORTANT NOTE: For non-public securities there may be no liquidity, limited liquidity and redemption fees may apply if redeemed before maturity as outlined in each offering prospectus.
What are the SEC and TAF fees?
The SEC and FINRA Trading Activity Fee (TAF) are regulatory fees charged on the sale of any security. These fees are automatically debited from the proceeds of any security sale. These minor fees only occur on the sale of a security and are equal to:

‐ SEC Fee = $8 for every $1,000,000 in shares sold
‐ TAF Fee = number of shares sold times $0.000166 per share with a maximum of $5.95

Both fees are rounded up to the nearest penny.
What is an IPO?
An Initial Public Offering (IPO) is the first sale of stock by a private company to the public. If an IPO is successful, the shares of the company will be publicly traded on an exchange like the NYSE, NASDAQ or OTC.
What is Reg A+?
Regulation A +(also known as Title IV of The JOBS Act or Reg A +) allows companies to raise up to $50 million from both accredited investors and the general public across all 50 states. This regulation is similar to a traditional initial public offering (IPO) in that a company solicits investments from the general public.
Account Information
Is there an account minimum?
There is no minimum dollar amount to open or maintain an account with My IPO. There are minimum required investment amounts on IPOs and other Offerings, which can be found on the Offers section of the website.
What account types does My IPO offer?
Currently, the My IPO platform allows Individual, Joint and Retirement Accounts (for US investors).
We are working to add other account types to the My IPO platform. In the meantime, if you wish to open an UGMA and Entity account enabled to participate in My IPO offerings please visit TradingBlock, our online brokerage platform by clicking here.
How do I fund my account?
Login to your My IPO account and select Money Transfers & Preferences under the drop-down arrow in top right-hand corner. Select the method of deposit and follow the instructions given.
What if I forgot my password?
If your account is not locked, you can reset your password directly from the Login page.

1. From the Login page, select Reset Password
2. Enter your username and select Continue
3. Verify your email address shown and select Reset Password which will send a link to that email address, or contact Customer Service at clientservices@myipo.com
How do I change or update my personal information?
To change or update your personal information:

a. Login to your My IPO account
b. Select My Account under the drop-down arrow in top right-hand corner
c. Select the field you would like to edit and double click on the information you would like to change

For security reasons, the following information cannot be changed online:

Name
To change the name on your account, mail us a letter explaining the reason for the change, along with a copy of a marriage certificate, divorce decree, or other court order (as applicable).

Date of Birth
To correct your date of birth, mail us a copy of your birth certificate.

Social Security or Tax Identification Number
To correct your social security or tax identification number, mail us a letter explaining the reason for the change, along with a completed IRS Form W‐9.

Note: If you change your home address, we will not send any funds to the new address for (15) fifteen days. This allows us to confirm the address change and help protect your account from fraud. Contact us directly if you need funds sent to your new address within (15) fifteen days.
How will you communicate with me about my account? Will I receive notices or statements?
All of our clients receive detailed monthly brokerage account statements. We may also have occasional mailings and emails on topics of interest. In addition, we provide investor update meetings and new product offering to our clients. Clients are welcome to contact us by telephone, fax, or e‐mail to discuss their investments or ask questions, or to schedule an appointment to meet with us at our offices. All trade orders can be placed by logging into your account on My IPO.
Will my account information remain confidential?
We believe that your wealth is an extremely private matter and your identity and financial records are kept strictly confidential. No mailing lists are sold, nor is any client information shared with outside firms unless directed by you. For more information, please see our privacy policy.
How do I close an account?
Please contact us at clientservices@myipo.com to close your My IPO account.
For Companies
How do I list my company on My IPO?
We make the process simple for investors to participate in your offering. For more information on listing your Company on My IPO please contact clientservices@myipo.com.
Offer and Trading Information
How do I cancel a pending transfer or order?
To cancel a pending bank transfer or order:

1. Login to your My IPO account
2. Select History
3. Select Cancel and follow the on screen instructions
How do I trade my shares?
You may trade shares of publicly listed companies who have completed an IPO or secondary offering with My IPO by logging into your account and entering your trade through the Summary page next to your security position(s). For non-public securities there may be no liquidity, limited liquidity and redemption fees may apply if redeemed before maturity as outlined in each offering prospectus.
Does My IPO offer margin trading?
My IPO currently does not offer margin trading.
Does My IPO offer option trading?
My IPO currently does not offer option trading.
Does My IPO allow short selling?
My IPO currently does not offer short selling.
Does My IPO solicit trades?
My IPO does not solicit trades or advise My IPO users of the suitability of any trade, IPO, or other offering. Investors who trade through the My IPO platform make their own trading and investment decisions. Investors seeking the assistance of one of our registered representatives will be required to provide additional information to determine a customer's suitability and investment objectives BEFORE  any solicited trade is initiated. For additional information on suitability, please review the Suitability FAQ section.
Investment Information
What are the risks of investing?
Company listings on My IPO apps and/or websites are only suitable for investors who are familiar with and willing to accept the high risk associated with private investments and early stage growth companies. Securities sold through private placements are not publicly traded and are intended for investors who do not have a need for a liquid investment. There can be no assurance the valuation is accurate or in agreement with the market or industry valuations.

Additionally, investors may receive restricted stock that may be subject to holding period requirements. Companies seeking private placement investments tend to be in earlier stages of development and have not yet been fully tested in the public marketplace. Investing in private placements requires high risk tolerance, low liquidity concerns, and long-term commitments. Investors must be able to afford to lose their entire investment.

My IPO encourages its Customers to invest carefully and to use the information available at the websites of the SEC at http://www.sec.gov and FINRA at http://FINRA.org.

For additional information on suitability, please review the Suitability FAQ section.
What is a dividend?
Dividends are payments made by companies to its shareholders from the profits of their business.
What are the major differences between common and preferred stock?
Preferred stockholders have greater claim to the company’s assets and earnings than common stockholders. Also, the preferred stockholders dividends are generally different and greater than the common shareholders.
What are fixed income securities?
Securities that yield a regular or fixed return. Bonds, preferred stock and government issued instruments are all types of fixed income securities.
What is an ex-dividend and record date?
The ex‐dividend date is the day on which all shares bought or sold no longer have the right to pay a shareholder the most recently declared dividend. The record date is the day shareholders properly registered to receive their dividend. Shareholders who do not register as of this date will not receive the dividend.
What is an Accredited Investor?
Accredited investors are persons who, due to their income and/or net worth, are deemed to have a level of financial sophistication such that they require a lesser level of protection under the federal securities laws. With regard to individuals, a person shall be deemed to be accredited if they meet at least one of the following categories:
  • Any director, executive officer, or general partner of the issuer of the securities being offered or sold, or any director, executive officer, or general partner of a general partner of that issuer;
  • Any natural person whose individual net worth, or joint net worth with that person’s spouse, at the time of his purchase exceeds $1,000,000, exclusive of residence; or
  • Any natural person who had an individual income in excess of $200,000 in each of the two most recent years or joint income with that person’s spouse in excess of $300,000 in each of those years and has a reasonable expectation of reaching the same income level in the current year.
General Offer Information
What is a conditional order? Why can't I buy shares?
A conditional order is a type of order that only triggers if certain conditions are met. Some of our offers require that only conditional orders are placed for a certain period of time. Issuers looking to raise capital through Regulation A may utilize a conditional order to “test the waters” to gauge the interest of the crowd both and during the filing process with the SEC. During this period, investors may only indicate interest. No offer to buy the securities can be accepted and no part of the purchase price can be received until a Form 1-A offering statement is qualified pursuant to Regulation A of the Securities Act of 1933, as amended.

Issuers looking to raise capital through a traditional IPO or secondary offering may utilize a conditional order to take indications of interest from prospective investors to gauge the interest of the offering after the filing process with the SEC. During this period, investors may only indicate interest. No offer to buy the securities can be accepted and no part of the purchase price can be received until the offering statement is effective pursuant to the Securities Act of 1933, as amended.
What is a REIT?
A real estate investment trust, or REIT, is a corporation, trust or association that owns (and might also manage) income‐producing real estate. REITs pool the capital of numerous investors to purchase a portfolio of properties —from office buildings and shopping centers to hotels and apartments, even timber‐producing land—which the typical investor might not otherwise be able to purchase individually.

REITs can offer tax advantages. For instance, qualified REITs that meet Internal Revenue Service requirements can deduct distributions paid to shareholders from corporate taxable income, avoiding double taxation. The REIT must also distribute at least 90 percent of its taxable income to shareholders annually. These distributions are taxable to the extent of any ordinary income and capital gains included in the distribution.

There are two types of public REITS: those that trade on a national securities exchange and those that do not. REITs in this latter category are generally referred to as publicly registered non‐exchange traded, or simply non‐traded REITS.
What is a PIPE, private placement or secondary offering?
A PIPE, also known as a Private Investment in Public Equity, is a way for companies to raise capital in the public markets in timely and most cost‐efficient manner. A private placement is an offering of securities that are not registered with the SEC. A secondary offering is the issuance of shares from a company that has already done its initial public offering (IPO).
What is the difference between Reg D 506(b) and Reg D 506(c)?
Rule 506(c) is a new exemption that originated from the JOBS Act that allows general solicitation and general advertising in connection with private placements of securities. Rule 506(b) is the exemption that companies have used for decades to raise capital from preexisting relationships without the use of any advertising or general solicitation. Companies can now choose between 506(b) or 506(c).

The main difference with 506(c) is the higher standard for ensuring that every investor is accredited. For both 506(b) and 506(c), you should have a "reasonable belief" that an investor is accredited before accepting their investment. With 506(b), founders often take the investors own word, and take relatively few steps toward verifying it. That standard isn't good enough for 506(c); you must also take "reasonable steps" to verify that your investors are accredited which include review of financial statements, tax returns or professional letters from lawyers, CPAs, registered investment advisers or brokers. If the rules of 506(c) are not properly followed, the violation can lead to a one‐year hold on your fundraising efforts and a return of capital to investors.

For more, visit http://www.sec.gov/info/smallbus/secg/general-solicitation-small-entity-compliance-guide.htm
Regulatory Information
Who is your clearing firm?
AOS, Inc. dba My IPO has selected Apex Clearing Corporation as its clearing agent to act as custodian of customer assets and provide a variety of back-office services to the firm and its clients. Apex will provide all of the standard reports such as customer statements, trade confirmations and tax forms. Apex Clearing Corporation is a member of FINRA and SIPC.
How is My IPO compensated?
My IPO is compensated directly by each company we raise capital for. This allows us to charge no commissions to investors when they purchase offerings. The compensation brokerage firms receive is disclosed in each company offering document that can be found under "Offering Documents" on My IPO. For publicly traded securities there is a $10 trade fee charged should you buy shares in the open market (outside of an offering) or sell shares in the future, plus we pass along regulatory fees such as SEC and TAF fees as part of the "Commission/Service Fees". The SEC and TAF fees or "Service Fees" are very minimal charges.
What is SIPC or Supplemental Insurance?
AOS, Inc. dba My IPO is a member of SIPC, which protects securities customers of its members up to $500,000 (including $200,000 for claims for cash). Explanatory brochure is available upon request or at www.sipc.org.

AOS, Inc. dba My IPO clears its brokerage business through Apex Clearing Corporation. In addition to SIPC coverage, our clearing firm, Apex Clearing Corporations, has purchased an additional insurance policy to supplement SIPC protection. This additional insurance policy, widely known as "excess SIPC," becomes available to customers in the event that SIPC limits are exhausted. This additional insurance provides protection for securities and cash up to an aggregate limit of $150 million, subject to sub-limits for any one customer of $37.5 million for securities and $900,000 for cash. Neither SIPC nor the insurance coverage protect against losses resulting from a decline in the market value of securities.
What is the JOBS Act?
Written with the intent to encourage funding of small businesses during the initial public offering process, the Jumpstart our Business Startups Act ( the "JOBS Act"), as signed by President Obama on April 5, 2012, reduces the regulatory burden on small companies seeking to raise capital in the U.S. through revisions to the Securities Act of 1933 (the "Securities Act") and the Securities Exchange Act of 1934 (the "Exchange Act").

As a result, smaller issuers can now take advantage of improved opportunity for public financing and development during their initial years as a public company. Private companies also benefit from the JOBS Act as a result of several changes to the Securities Act, including the ability to generally solicit and advertise in connection with private placements of securities.
What is Suitability?
Suitability is the determination that a particular investment strategy meets the objectives and means of an investor. It goes beyond just the financial resources of an investor to participate as an accredited investor in, for example, a private placement, but also encompasses the appropriate knowledge and understanding of risk. Investing in the stock market is speculative and investors should understand the risks associated with the investment and what is suitable for their investment objectives.

All trades, IPOs and other Offerings, with exception of customers who receive advice from one of our registered representatives, are not solicited on the My IPO platform. Investors who trade through the My IPO platform make their own trading and investment decisions. If one of our registered representatives provides investment advice, then additional suitability questions will be asked to determine a customer’s suitability and investment objectives BEFORE any solicited trade is initiated.

Before making any investment in a My IPO offering, an investor should consider, for each investment, the product or strategy's investment objectives, characteristics, liquidity risks and potential benefits, volatility and likely performance in a variety of market and economic conditions.
What is a Registration Statement?
A Registration Statement is a set of documents that discloses important financial information regarding the registration of securities, including a prospectus, which is filed the SEC so the shares can be sold under certain conditions in the public markets.

Need Assistance? Click here to download a step by step guide on how to Sign up, Complete Account, and Place Order.

AOS, Inc. dba My IPO Member FINRA | SIPC
Check the background of this firm on FINRA's BrokerCheck

IN MAKING AN INVESTMENT DECISION, INVESTORS MUST RELY ON THEIR OWN EXAMINATION OF THE ISSUER AND THE TERMS OF THE OFFERING, INCLUDING THE MERITS AND RISKS INVOLVED. INVESTMENTS LISTED ON MY IPO MAY BE SPECULATIVE, ILLIQUID, AND/OR INVOLVE A HIGH DEGREE OF RISK, INCLUDING THE POSSIBLE LOSS OF YOUR ENTIRE INVESTMENT.

My IPO is the online offering platform division of AOS, Inc which does business as TradingBlock and My IPO. AOS, Inc. is a registered broker-dealer and member of FINRA and SIPC. All securities are only offered by AOS, Inc. dba TradingBlock and My IPO.

Any securities offered on this website have not been recommended or approved by any federal or state securities commission or regulatory authority.

By accessing this site and any pages thereof, you agree to be bound by its Terms of Use and Privacy Policy, as may be amended from time to time without notice or liability. Although the information provided to you on this site is obtained or compiled from sources we believe to be reliable, the content of this website is provided “as is” without warranty of any kind (either express or implied).

Financial products listed on myipo.com are only available to residents in the jurisdictions wherein AOS, Inc. is registered. Company listings on My IPO and TradingBlock apps and/or websites are only suitable for investors who are familiar with and willing to accept the high risk associated with private investments and early stage growth companies.

Potential investors are strongly advised to consult their legal, tax and financial advisors before investing. The securities offered on this site are not offered in jurisdictions where public solicitation for offerings is not permitted; it is solely your responsibility to comply with the laws and regulations of your country of residence.

*My IPO may offer the following types of offerings:
• IPOs• Pre-IPOs• SPACs• Preferred Stock• Follow On- Public